At Decent Air System Private Limited, we strive to ensure your satisfaction with our products. Please read our Refund and Return Policy carefully before making a purchase. By using our services, you agree to comply with the terms outlined below.
1. Return Eligibility
1.1 Defective or Damaged Products:
If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will provide instructions on returning the product, and upon verification, we will offer a replacement or a refund.
1.2 Incorrect Item Received:
If you receive an item different from what you ordered, please contact us within 7 days of receiving the item. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect item.
2. Returns Process
2.1 Contact Us:
To initiate a return, please contact our customer service at [(+91) 9824933318 | info@decentairsystem.com] with your order number, details of the issue, and supporting evidence such as photos of the damaged or incorrect item.
2.2 Return Authorization:
Once your return request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to return the product.
2.3 Packaging:
Please ensure that the returned item is securely packaged, and the RA number is clearly marked on the outside of the package.
3. Refund Process
3.1 Verification:
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund or replacement.
3.2 Refund or Replacement:
If the return is approved, we will process a refund to the original payment method or send a replacement, as per your preference within 72 hours.
4. Non-Returnable Items
Certain items are not eligible for return, including:
Products marked as non-returnable during the purchase
Items that have been used, damaged, or altered after receipt
5. Return Shipping Costs
For eligible returns, we will cover the return shipping costs. Please follow the provided instructions to ensure proper return procedures.
6. Cancellation
If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the standard return process should be followed.
7. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at [(+91) 9824933318 | info@decentairsystem.com].
By making a purchase through our website, you agree to abide by the terms of this Refund and Return Policy. We reserve the right to update or modify this policy at any time without prior notice.